Managed IT Services and Consultancy

Allow us to partner with you and transform your IT infrastructure

Our philosophy, and much of our success is based on the simple principle of removing complexity to deliver smart, elegant solutions. By this, we mean resilient infrastructure with easy to manage processes. Although we thrive on the technical challenges, we are commercially aware and implement your global strategies in our sustainable enterprise class solutions.

Flexible IT services backed by technical excellence

We are committed to delivering a high quality service with experienced, industry certified systems engineers. Our engineers remain fresh by actively participating in formal peer group conferences where current market trends and best practice guidelines are featured on the agenda. We ensure that your IT infrastructure is fit for purpose, cost-effective and can be relied upon when you need it most.

Our Service Level Agreements

This covers incidents where there is a total loss of service with no possible workaround. In these situations there could be a risk of financial loss or reputational damage with external clients being affected. Please call us immediately to ensure that you are prioritised.

P1 tickets are classed “critical” and have a 1 hour response time.

This covers incidents where there is a significant loss of service with multiple users affected. In these situations no acceptable workaround is available and escalation may be required.

P2 tickets are classed “important” and have a 4 hour response time.

This covers incidents where a small number of users are affected with acceptable workarounds possible.

P3 tickets are classed “medium” and have a same day response time.

This covers incidents of minor disruption, general support and maintenance activities.

P4 tickets are classed “normal” and have a same day response time.

This covers general inquiries where there is no requirement for an immediate reply.

P5 tickets are classed “low” and have a next day response time.

On-demand Remote Support

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All data passing between our infrastructure and yours is fully encrypted and protected from unauthorized access. This includes all screen data, file transfers, keystrokes, and chat messages. ScreenConnect employs a 256-bit AES encryption algorithm, similar to that used by many banking and government institutions.

News and Events

Support for older versions of Internet Explorer

December 27th, 2015|0 Comments

Starting from 12 January 2016, only the most current version of Internet Explorer available for a supported operating system will receive technical supports and security updates. Internet Explorer 11 is the last version of Internet Explorer, and will continue to receive security updates, compatibility fixes and technical support on Windows 7, Windows 8.1 and Windows 10. Internet Explorer 11 offers improved security, increased performance, better backward compatibility and support for the web standards that power today’s websites and services. Microsoft encourages customers to upgrade and stay up-to-date on the latest browser for a faster, more secure browsing experience.